Overview
Forethought is an innovative AI-powered customer support platform that leverages advanced machine learning and intelligent automation to revolutionize customer experience. By seamlessly integrating with existing support systems, businesses can enhance their customer service workflows and boost operational efficiency significantly.
Key Features
- Solve: AI agent processes messages from various channels like email, chat, Slack, and API, with intent detection and knowledge base utilization.
- Triage: Utilizes Large Language Model (LLM) to understand customer intent, perform automatic ticket tagging, and smart routing.
- Assist: AI copilot offers relevant knowledge articles and suggested responses, improving agent productivity by 20%.
- Discover: Generative AI suggests workflow optimizations, tracks performance, and measures ROI.
Use Cases
- E-commerce: Instant resolution of shipping status inquiries and reduction in support costs.
- SaaS: Automatic case resolution and intelligent ticket routing.
- FinTech: Facilitates self-service options and offers contextual agent support.
- Travel: Streamlines customer inquiries and lowers response times.
Technical Specifications
- Support across multiple channels: email, chat, Slack, API.
- Integration with Large Language Model.
- Chrome Extension for seamless helpdesk integration.
- Real-time performance monitoring.
- Advanced sentiment and intent analysis capabilities.
