Mendable

Mendable

Train AI on docs to instantly answer technical questions
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Mendable is an AI agent that enables organizations to create custom, secure technical support chatbots by training on their documentation, reducing support ticket volume and improving customer engagement across multiple platforms.

Details

Transform Technical Documentation with Mendable AI Platform

Mendable offers an enterprise-grade AI platform designed to revolutionize businesses' technical documentation. It empowers organizations to create intelligent conversational assistants that are context-aware, providing valuable support to customers and streamlining knowledge management processes.

Key Features

  • Multi-source Data Ingestion: Access data from over 20 connectors such as GitHub, Notion, and Google Drive.
  • Enterprise-Grade Security: Benefit from SOC 2 Type II certification ensuring data security.
  • Customizable AI Model Training: Create personalized AI models for improved performance.
  • Role-Based Access Control (RBAC): Manage user permissions effectively.
  • Continuous Model Improvement: Enhance AI accuracy through answer correction mechanisms.
  • Support for Multiple LLM Models: Utilize GPT-3.5 and GPT-4 for advanced capabilities.
  • Comprehensive Usage Insights: Gain valuable analytics for informed decision-making.

Use Cases

  • Customer Support Enablement: Enhance customer interactions with AI-powered assistance.
  • Sales Technical Assistance: Provide sales teams with technical support for effective client communication.
  • Product Documentation Navigation: Simplify product information access.
  • Internal Knowledge Management: Organize and retrieve internal knowledge efficiently.
  • Technical Documentation Q&A: Instantly answer technical queries.
  • Self-Service Support Interfaces: Enable users to find solutions independently.

Technical Specifications

  • API-Driven Architecture: Facilitates seamless integrations.
  • Single Sign-On (SSO) Support: Ensures secure and convenient access.
  • Webhook and CRON Job Data Synchronization: Synchronize data efficiently.
  • Component Libraries for React and Vanilla JS: Simplify development processes.
  • Custom and Open-Source LLM Models: Flexibility to use proprietary or community models.
  • Granular Rate Limiting and Access Controls: Manage resources effectively.

Tags

llm-integration
knowledge-management
multi-source-ingestion
technical-qa
technical-documentation
customer-support
enterprise-security
api-integration