Introducing Parloa: Your AI Agent Management Platform
Parloa is a cutting-edge AI Agent Management Platform that revolutionizes customer support with innovative generative AI technologies. This platform offers a complete suite of tools for developing, testing, launching, and monitoring AI-powered customer service agents across various communication channels such as phone, chat, and messenger.
Key Features:
- Low-code AI Agent Design: Easily create AI agents using natural language prompts
- Pre-built and Custom Skill Development: Develop both standard and tailored AI skills
- Enterprise-grade QA and Simulation Tools: Ensure quality and reliability
- Omnichannel Deployment Capabilities: Reach customers across all channels
- Real-time Performance Analytics: Monitor and optimize agent performance instantly
- Seamless Integration: Connect with CRM, ERP, and contact center systems effortlessly
- Microsoft Azure-powered SaaS Infrastructure: Benefit from a scalable and reliable cloud platform
Use Cases:
- Customer Service Automation
- Multi-channel Support Resolution
- Enterprise Contact Center Transformation
- Multilingual Customer Interactions
- Real-time Agent Assistance
- Self-service Customer Support
Technical Specifications:
- Platform: SaaS-based AI Agent Management
- Infrastructure: Microsoft Azure
- Integration Capabilities: CRMs, ERPs, CCaaS platforms
- Deployment Channels: Voice, chat, messenger, apps
- Security: Enterprise-grade compliance
- Scalability: Dynamic volume handling
